Where can I safely buy watches on the internet?

Pirated products and brands are making the purchase of quality watches and accessories very risky - and on the internet in particular fakes are widespread. For the first time www.watchsea24.com is now providing collectors, enthusiasts and other interested parties with an online platform on which only certified dealers from all round the world can offer their goods for sale.

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Who offers watches and accessories for sale on watchSea24?

Professional dealers from the watch trade all over the world. At watchSea24 you will not find private sellers.

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Can I really use this site free of charge?

Of course! watchSea24 does not charge you a purchase fee, arrangement fee or any other kind of fee.

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Why am I as a private individual unable to offers goods on watchSea24?

We aim at protecting our customers against damage as much as we can. As a purchaser the extensive checks made on sellers who operate on this site and the careful selection of dealers offers you maximum protection. The selection process can only be applied in the case of commercially registered dealers. In addition, in transactions with watch dealers you are protected by legal regulations (e.g. the duty to provide guarantees) which do not apply to private transactions.

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How can I contact Customer Support at watchSea24?

You use the prepared contact form. At the bottom right of this page you click on the word "Contact" and in the new window which opens you enter your email address, the subject and your message. To make sure you receive a fast response to your message it is useful to enter your telephone number so that you can be contacted if necessary.

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What checks are made on sellers at watchSea24?

Each dealer on this site has submitted an official trade registration and an identity document. In addition, dealers on this site are subject to specific regulations. In order to protect this pool of trustworthy dealers, watchSea24 reserves the right to reject or terminate the watchSea24 membership of any dealer whose professional status or honesty is subject to doubt.

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Can I trust the sellers on this site without reservation?

Unreserved trust can never be recommended in transactions of any kind. Thanks to our test procedures and strict selection criteria watchSea24 can, however, offer you the largest possible amount of security in your online transactions. If in spite of this you have a negative experience with any seller on this site, you should inform watchSea24 Support without delay. watchSea24-Support.

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What care do I need to take in paying for goods?

As a general principle you should never accept any third-party service which is unfamiliar to you in processing a payment. If an insecure escrow method of payment is suggested to you (e.g. Western Union), you should inform watchSea24 Support without delay. watchSea24-Support.

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Does watchSea24 offer an escrow service?

watchSea24 only provides dealers on this platform with the opportunity to present their goods. There is no watchSea24 payment service or escrow service.

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How can I report an untrustworthy seller?

Simply send a message to watchSea24 Support using the contact form you will find by clicking on "Contact" at the bottom right of this page. watchSea24-Support.

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What happens if a seller acts in a negative way?

Dealing with fake or stolen goods or the failure to supply goods without good reason leads to immediate and permanent exclusion from this site.

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What is the best way to look for the watch I want?

In the upper section of the welcome page you will see a rapid search function. Here you can search the products on watchSea24 by category (e.g. wristwatch, pocket watch etc.), by manufacturer (e.g. Rolex, IWC etc.) or by entering a free text.

In addition a click on "Search" in the main navigation opens a comprehensive detailed search, which initially displays all the available watches. You can then easily filter the results by selecting specific parameters from the list on the left-hand side.

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By what features can I search for a watch on watchSea24?

By almost any feature. A click on "Search" in the main navigation opens the detailed search function. In the selection list on the left-hand side you can now enter the features which are important to you. Every detail can be filtered, from simply entering the manufacturer via the reference number down to the condition of the strap.

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What watches are displayed on the welcome page of watchSea24?

Here the articles offered by dealers selected by watchSea24 on a random basis are displayed.

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How can I make contact with a seller on watchSea24?

Next to every article you will find not only the name of the seller, you will also see the "Contact the dealer" button. A click on this button opens up a contact form, in which you can enter your message to the seller. On this form you should always enter your email address and if possible a telephone number on which you can be contacted. As an acknowledgement watchSea24 will then send an email to your address.

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What is the significance of the differently coloured numbers which are displayed in connection with the condition of an article?

These numbers represent an innovative system developed by watchSea24 for rating the condition of a product.. This system first indicates the various epochs connected with an article and then the condition in relation to the epoch. You will receive more information about this system if you click on "Condition of a watch" above.

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